Total customer service : the ultimate weapon /
Davidow, William H.
Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal. - HarperPerennial ed. - New York : HarperPerennial, 1990, c1989. - xxii, 227 p. ; 21 cm.
Includes bibliographical references.
0060920092 (pbk.)
89045033
Customer services.
Public relations.
658.812
Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal. - HarperPerennial ed. - New York : HarperPerennial, 1990, c1989. - xxii, 227 p. ; 21 cm.
Includes bibliographical references.
0060920092 (pbk.)
89045033
Customer services.
Public relations.
658.812