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Total customer satisfaction /

Horovitz, Jacques, 1947-

Total customer satisfaction / Jacques Horovitz, Michele Jurgens-Panak. - London : Financial Times, 1993. - xviii,456p.

Includes index.

ISBN: 9780273034476 : No price 0273034472

Subjects--Topical Terms:
Customer services--Management
Public relations
Business strategy
Customer services
Europe

Subjects--Index Terms: Companies Customer services Management aspects

Dewey Class. No.: 658.812

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