Insights to performance excellence, 2002 : an inside look at the 2002 Baldridge Award criteria /
Blazey, Mark L.
Insights to performance excellence, 2002 : an inside look at the 2002 Baldridge Award criteria / Mark L. Blazey. - Milwaukee, Wis. : ASQ Quality Press, c2002. - xvi, 320 p. : ill. ; 28 cm. ; pbk + 1 CD-ROM (4 3/4 in.)
Includes bibliographical references and index.
0873895371
Total quality management--Awards--United States.
Benchmarking (Management)--United States.
Malcolm Baldrige National Quality Award.
658.562
Insights to performance excellence, 2002 : an inside look at the 2002 Baldridge Award criteria / Mark L. Blazey. - Milwaukee, Wis. : ASQ Quality Press, c2002. - xvi, 320 p. : ill. ; 28 cm. ; pbk + 1 CD-ROM (4 3/4 in.)
Includes bibliographical references and index.
0873895371
Total quality management--Awards--United States.
Benchmarking (Management)--United States.
Malcolm Baldrige National Quality Award.
658.562