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Lovelock, Christopher H.

Principles of service marketing and management / Christopher Lovelock, Lauren Wright. - 2nd ed. - Upper Saddle River, N.J. : Prentice Hall, c2002. - xix, 436 p. : ill. (some col.) ; 26 cm.

Includes bibliographical references and index.

ISBN: 9780130404671 0130404675

LCCN: 2001035072

Subjects--Topical Terms:
Service industries--Marketing--United States
Service industries--Management--United States
Sales & marketing
Management & management techniques
Customer services

LC Class. No.: / .L68 2002

Dewey Class. No.: 658.8