People skills /
Thompson, Neil.
People skills / Neil Thompson ; consultant editor, Jo Campling. - 2nd ed. - Basingstoke : Palgrave, 2002. - xix, 267 p. ; 24 cm.
CW017 Previous ed.: Basingstoke : Macmillan, 1996.
Includes bibliographical references and index.
[PART ONE: PERSONAL EFFECTIVENESS] Self-awareness -- Time Management -- Stress Management -- Information Management -- Assertiveness -- Beating the Bully -- Using Supervision -- Continuous Professional Development [PART TWO: INTERACTION SKILLS] Valuing Diversity -- Verbal Communication -- Non-verbal Communication -- Written Communication -- Interviewing -- Influencing Skills -- Handling Feelings -- Handling Conflict [PART THREE: INTERVENTION SKILLS] Anti-discriminatory Practice -- Being Systematic -- Assessment -- Planning -- Decision-making -- Review and Evaluation -- Ending -- Reflective Practice.
9780333987469: £15.99 0333987462
Social interaction--Problems, exercises, etc
Interpersonal relations.
Interpersonal communication.
Social interaction.
Society.
Social work
Personnel & human resources management
302.2
People skills / Neil Thompson ; consultant editor, Jo Campling. - 2nd ed. - Basingstoke : Palgrave, 2002. - xix, 267 p. ; 24 cm.
CW017 Previous ed.: Basingstoke : Macmillan, 1996.
Includes bibliographical references and index.
[PART ONE: PERSONAL EFFECTIVENESS] Self-awareness -- Time Management -- Stress Management -- Information Management -- Assertiveness -- Beating the Bully -- Using Supervision -- Continuous Professional Development [PART TWO: INTERACTION SKILLS] Valuing Diversity -- Verbal Communication -- Non-verbal Communication -- Written Communication -- Interviewing -- Influencing Skills -- Handling Feelings -- Handling Conflict [PART THREE: INTERVENTION SKILLS] Anti-discriminatory Practice -- Being Systematic -- Assessment -- Planning -- Decision-making -- Review and Evaluation -- Ending -- Reflective Practice.
9780333987469: £15.99 0333987462
Social interaction--Problems, exercises, etc
Interpersonal relations.
Interpersonal communication.
Social interaction.
Society.
Social work
Personnel & human resources management
302.2