Customer service in Ireland /
Twomey, Suzanne.
Customer service in Ireland / Suzanne Twomey. - 3rd ed. - Dublin : Gill & Macmillan, c2012. - viii, 292 p. : ill., forms ; 25 cm.
CW018 Previous ed., 2007.
Includes bibliographical references.
The customer is your business -- Communications -- On the telephone -- Teamwork -- Quality service -- Market research -- Case study: Ford -- Dealing with difference -- Consumer legislation -- Preparing a customer care programme -- Customer care programme case study: DX Ireland -- Customer service and technology -- Appendices.
9780717152605 071715260X
Customer services--Ireland
Customer relations--Ireland
Higher & further education, tertiary education
Customer services
658.812
Customer service in Ireland / Suzanne Twomey. - 3rd ed. - Dublin : Gill & Macmillan, c2012. - viii, 292 p. : ill., forms ; 25 cm.
CW018 Previous ed., 2007.
Includes bibliographical references.
The customer is your business -- Communications -- On the telephone -- Teamwork -- Quality service -- Market research -- Case study: Ford -- Dealing with difference -- Consumer legislation -- Preparing a customer care programme -- Customer care programme case study: DX Ireland -- Customer service and technology -- Appendices.
9780717152605 071715260X
Customer services--Ireland
Customer relations--Ireland
Higher & further education, tertiary education
Customer services
658.812