Acquiring, processing, and deploying voice of the customer /
Shillito, M. Larry, 1939-
Acquiring, processing, and deploying voice of the customer / M. Larry Shillito. - Boca Raton, Fla. : St. Lucie Press , c2001. - xvi, 279 p. : ill. ; 24 cm.
CW237
Includes bibliographical references (p. 269) and index.
9781574442908 1574442902 : No price
00055358
GBA143164 bnb
Customer services--Management
Sales & marketing management
Customer services
Sales & marketing
/ .S545 2001
658.812
Acquiring, processing, and deploying voice of the customer / M. Larry Shillito. - Boca Raton, Fla. : St. Lucie Press , c2001. - xvi, 279 p. : ill. ; 24 cm.
CW237
Includes bibliographical references (p. 269) and index.
9781574442908 1574442902 : No price
00055358
GBA143164 bnb
Customer services--Management
Sales & marketing management
Customer services
Sales & marketing
/ .S545 2001
658.812