Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /
Desatnick, Robert L.
Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick. - 1st ed. - San Francisco : Jossey-Bass, 1987. - xvi, 163 p. ; 24 cm. - The Jossey-Bass management series . - Jossey-Bass management series. .
Includes index.
Bibliography: p. 155-158.
1555420273 (alk. paper) 9781555420277
86021399
Customer services.
Customer relations.
Customer services
Business & Management
658.812
HF5415.5.D47 / 1987
Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick. - 1st ed. - San Francisco : Jossey-Bass, 1987. - xvi, 163 p. ; 24 cm. - The Jossey-Bass management series . - Jossey-Bass management series. .
Includes index.
Bibliography: p. 155-158.
1555420273 (alk. paper) 9781555420277
86021399
Customer services.
Customer relations.
Customer services
Business & Management
658.812
HF5415.5.D47 / 1987