TQM in service industries : a practitioner̓s manual /
Graham, I.
TQM in service industries : a practitioner̓s manual / I. Graham. - Cheltenham : Stanley Thornes, 1994. - 74 leaves : ill. ; 30 cm. - TQM practitioner series .
First published in 1992 by Technical Communications (Publishing) Ltd.
Includes bibliographical references (leaf 74)
0748719148
Total quality management.
Service industries--Management.
658.562
TQM in service industries : a practitioner̓s manual / I. Graham. - Cheltenham : Stanley Thornes, 1994. - 74 leaves : ill. ; 30 cm. - TQM practitioner series .
First published in 1992 by Technical Communications (Publishing) Ltd.
Includes bibliographical references (leaf 74)
0748719148
Total quality management.
Service industries--Management.
658.562