Quality of service : making it really work /
Edvardsson, Bo, 1952-
Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit. - London ; New York : McGraw-Hill Book Co., c1994. - xvii, 293 p. : ill. ; 24 cm. - Quality in action . - Quality in action (London, England) .
Includes bibliographical references (p. 266-288) and index.
0077079493 : £24.95 9780077079499 : £24.95
94015998
Customer services--Management
Total quality management.
Service industries--Quality control
Service industries--Management
Production & quality control management
Customer services
658.812
Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit. - London ; New York : McGraw-Hill Book Co., c1994. - xvii, 293 p. : ill. ; 24 cm. - Quality in action . - Quality in action (London, England) .
Includes bibliographical references (p. 266-288) and index.
0077079493 : £24.95 9780077079499 : £24.95
94015998
Customer services--Management
Total quality management.
Service industries--Quality control
Service industries--Management
Production & quality control management
Customer services
658.812