The pursuit of quality through personal change /
Forsha, Harry I., 1946-
The pursuit of quality through personal change / Harry I. Forsha. - Milwaukee, Wis. : ASQC Quality Press, c1992. - xiii, 191 p. : ill. ; 24 cm. ; cased.
Includes bibliographical references and index.
0873891406 9780873891400
91034376
Customer relations.
Customer services.
Quality of products.
Organizational theory & behaviour
658.812
The pursuit of quality through personal change / Harry I. Forsha. - Milwaukee, Wis. : ASQC Quality Press, c1992. - xiii, 191 p. : ill. ; 24 cm. ; cased.
Includes bibliographical references and index.
0873891406 9780873891400
91034376
Customer relations.
Customer services.
Quality of products.
Organizational theory & behaviour
658.812