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Bendell, A.

Benchmarking for competitive advantage / Tony Bendell, Louise Boulter and Paul Goodstadt. - 2nd ed. - London : Pitman, 1998. - vii, 247p. : ill. ; 24 cm.

Includes index.

Introduction -- Total quality management, critical success factors and business processes -- Origins and the development of benchmarking -- What it is all about: the benchmarking process -- Databases -- Internal benchmarking -- External benchmarking and how to do it -- Benchmarking in the public sector -- Benchmarking in other difficult areas: R&D, design and the creative service sector -- Relationship to international awards criteria -- Legal aspects -- Do's and dont's -- Examples of benchmarking approaches and experiences [ch]. 1. [ch]. 2 [ch]. 3 [ch]. 4 [ch]. 5 [ch]. 6 [ch]. 7 [ch]. 8 [ch]. 9 [ch]. 10 [ch]. 11 [ch]. 12 [ch]. 13

ISBN: 9780273626343: £29.99 0273626345 (pbk.)

Subjects--Topical Terms:
Benchmarking (Management)
Organizational effectiveness.
Business and Management.
Business strategy
Management & management techniques
Production & quality control management

LC Class. No.: / .B4 1998

Dewey Class. No.: 658.4012