Best practices : building your business with customer-focused solutions /
Hiebeler, Robert.
Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman . - New York, NY : Simon & Schuster, c1998. - 240 p. ; 25 cm.
"Arthur Andersen." Includes index.
0684834537 9780684834535
97045739
Customer services--Management--Case studies
Customer services--Quality control--Case studies
Industrial management--Case studies
Management & management techniques
Business & Management
658.812
Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman . - New York, NY : Simon & Schuster, c1998. - 240 p. ; 25 cm.
"Arthur Andersen." Includes index.
0684834537 9780684834535
97045739
Customer services--Management--Case studies
Customer services--Quality control--Case studies
Industrial management--Case studies
Management & management techniques
Business & Management
658.812