MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02937nam a2200553 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
BDZ0001251726 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20201215153507.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
ta |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
001009s1997 enka b 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1853963623: |
| Terms of availability |
£35.00 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1853963623 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
PPD |
| Transcribing agency |
Uk |
| Modifying agency |
StDuBDSZ |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
KJS |
| Source |
thema |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
KNP |
| Source |
thema |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
KNS |
| Source |
thema |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
KJM |
| Source |
thema |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
KJMV5 |
| Source |
thema |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
KJSU |
| Source |
thema |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.562 |
| 245 00 - TITLE STATEMENT |
|---|
| Title |
Managing service quality / |
| Statement of responsibility, etc. |
edited by Paul Kunst, Jos Lemmink. Vol. 3. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
London : |
| Name of publisher, distributor, etc. |
Paul Chapman Pub., |
| Date of publication, distribution, etc. |
c1997. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
184 p. : |
| Other physical details |
ill. ; |
| Dimensions |
25 cm. |
| 490 1# - SERIES STATEMENT |
|---|
| Series statement |
Quality management in services |
| 500 ## - GENERAL NOTE |
|---|
| General note |
CW838 |
| 500 ## - GENERAL NOTE |
|---|
| General note |
CW083, CW121 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Title |
Service dimensions and service quality: an asymmetric approach / M. Gabbott and G. Hogg -- |
| -- |
Quality determinants: the relationship between internal and external services / B. Mathews and M. Clark -- |
| -- |
Measuring service quality by linear indicators / D. Peña -- The |
| -- |
influence of motivation, experience and satisfaction on the quality of service of travel agencies / E. Bigné, C. Martínez and M. José Miquel -- |
| -- |
Service quality dimensions of professional business services: structure and dynamics within long term relationships / K. Venetis -- |
| -- |
Customer-driven research: the customer value workshop / L. Bennington and J. Cummane -- |
| -- |
Quality and tour operator services: an application of the analytic hierarchy process with feedback / F. Casarin and E. Zampese -- |
| -- |
Industrialization of services and the management of quality perceptions and purchase intention / H. Roest, T. Bijmolt and R. Pieters -- |
| -- |
Quality and change in the provision of health care: the relationship between chaos and quality: the case study of a Seattle clinic / H. Harte and G. Etchart -- |
| -- |
Service quality and organisational performance indicators / S. Cuganesan, G. Bradley and P. Booth |
| 590 ## - LOCAL NOTE (RLIN) |
|---|
| a |
51.29 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services |
| General subdivision |
Management |
| 9 (RLIN) |
42779 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services |
| General subdivision |
Quality control |
| 9 (RLIN) |
47565 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Service industries |
| General subdivision |
Quality control |
| 9 (RLIN) |
45123 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Quality assurance. |
| 9 (RLIN) |
6856 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Service industries |
| General subdivision |
Management |
| 9 (RLIN) |
7366 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Total quality management. |
| 9 (RLIN) |
9292 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Sales & marketing |
| Source of heading or term |
thema |
| 9 (RLIN) |
74974 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Retail & wholesale industries |
| Source of heading or term |
thema |
| 9 (RLIN) |
39546 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality & service industries |
| Source of heading or term |
thema |
| 9 (RLIN) |
74975 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Management & management techniques |
| Source of heading or term |
thema |
| 9 (RLIN) |
74976 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Production & quality control management |
| Source of heading or term |
thema |
| 9 (RLIN) |
30956 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services |
| Source of heading or term |
thema |
| 9 (RLIN) |
2749 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lemmink, Jos. |
| 9 (RLIN) |
28783 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Kunst, Paul. |
| 9 (RLIN) |
28784 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
QMS (Series : London, England) |
| 9 (RLIN) |
26346 |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) |
|---|
| a |
161203 |
| 903 ## - LOCAL DATA ELEMENT C, LDC (RLIN) |
|---|
| a |
MARS |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
|---|
| a |
.b1023553x |
| b |
multi |
| c |
- |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Suppress in OPAC |
0 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Operator's initials, OID (RLIN) |
2 |
| Cataloger's initials, CIN (RLIN) |
040922 |
| First Date, FD (RLIN) |
m |
| Local |
a |
| -- |
- |
| -- |
0 |