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The big book of customer service training games : (Record no. 31345)

MARC details
000 -LEADER
fixed length control field 01537nam a2200445 a 4500
001 - CONTROL NUMBER
control field BDZ0001523439
003 - CONTROL NUMBER IDENTIFIER
control field StDuBDS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190531155636.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 980727s1999 nyua f 000|0|eng d
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 98067041
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780070779747:
Terms of availability £18.99
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0070779740
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)40194509
Canceled/invalid control number (OCoLC)60142682
040 ## - CATALOGING SOURCE
Original cataloging agency StDuBDS
Language of cataloging eng
Transcribing agency StDuBDS
Modifying agency StDuBDSZ
042 ## - AUTHENTICATION CODE
Authentication code lccopycat
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Source ukslc
072 #7 - SUBJECT CATEGORY CODE
Subject category code KJ
Source thema
072 #7 - SUBJECT CATEGORY CODE
Subject category code JNRV
Source thema
072 #7 - SUBJECT CATEGORY CODE
Subject category code KJMV2
Source thema
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Carlaw, Peggy.
245 14 - TITLE STATEMENT
Title The big book of customer service training games :
Remainder of title quick, fun activities for customer service reps, salespeople and anyone else who deals with customers /
Statement of responsibility, etc. Peggy Carlaw, Vasudha Kathleen Deming.
246 30 - VARYING FORM OF TITLE
Title proper/short title Customer service training games
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York ;
-- London :
Name of publisher, distributor, etc. McGraw-Hill,
Date of publication, distribution, etc. c1999.
300 ## - PHYSICAL DESCRIPTION
Extent xiv, 209p. :
Other physical details ill. ;
Dimensions 24 cm.
590 ## - LOCAL NOTE (RLIN)
a 15.00
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Management
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Employees
General subdivision Training of
9 (RLIN) 3324
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Management
-- Handbooks, manuals, etc
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Employees
-- Training of
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business and Management.
Source of heading or term ukslc
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business & Management
Source of heading or term thema
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Industrial or vocational training
Source of heading or term thema
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Personnel & human resources management
Source of heading or term thema
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Deming, Vasudha Kathleen.
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
a 140901
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b10331268
b cgen
c -
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Operator's initials, OID (RLIN) 0
Cataloger's initials, CIN (RLIN) 080616
First Date, FD (RLIN) m
Local a
-- -
-- 4
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     Carlow Campus Library Carlow Campus Library General Lending 16/06/2008 15.00 1 3 658.812 57164 03/07/2017 1 15.00 03/07/2017 General Lending

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