MARC details
000 -LEADER |
fixed length control field |
01537nam a2200445 a 4500 |
001 - CONTROL NUMBER |
control field |
BDZ0001523439 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
StDuBDS |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20190531155636.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
980727s1999 nyua f 000|0|eng d |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
98067041 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780070779747: |
Terms of availability |
£18.99 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0070779740 |
035 ## - SYSTEM CONTROL NUMBER |
System control number |
(OCoLC)40194509 |
Canceled/invalid control number |
(OCoLC)60142682 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
StDuBDS |
Language of cataloging |
eng |
Transcribing agency |
StDuBDS |
Modifying agency |
StDuBDSZ |
042 ## - AUTHENTICATION CODE |
Authentication code |
lccopycat |
072 #7 - SUBJECT CATEGORY CODE |
Subject category code |
BUS |
Source |
ukslc |
072 #7 - SUBJECT CATEGORY CODE |
Subject category code |
KJ |
Source |
thema |
072 #7 - SUBJECT CATEGORY CODE |
Subject category code |
JNRV |
Source |
thema |
072 #7 - SUBJECT CATEGORY CODE |
Subject category code |
KJMV2 |
Source |
thema |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Carlaw, Peggy. |
245 14 - TITLE STATEMENT |
Title |
The big book of customer service training games : |
Remainder of title |
quick, fun activities for customer service reps, salespeople and anyone else who deals with customers / |
Statement of responsibility, etc. |
Peggy Carlaw, Vasudha Kathleen Deming. |
246 30 - VARYING FORM OF TITLE |
Title proper/short title |
Customer service training games |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
New York ; |
-- |
London : |
Name of publisher, distributor, etc. |
McGraw-Hill, |
Date of publication, distribution, etc. |
c1999. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xiv, 209p. : |
Other physical details |
ill. ; |
Dimensions |
24 cm. |
590 ## - LOCAL NOTE (RLIN) |
a |
15.00 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services |
General subdivision |
Management |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Employees |
General subdivision |
Training of |
9 (RLIN) |
3324 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services |
General subdivision |
Management |
-- |
Handbooks, manuals, etc |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services |
General subdivision |
Employees |
-- |
Training of |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Business and Management. |
Source of heading or term |
ukslc |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Business & Management |
Source of heading or term |
thema |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Industrial or vocational training |
Source of heading or term |
thema |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Personnel & human resources management |
Source of heading or term |
thema |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Deming, Vasudha Kathleen. |
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) |
a |
140901 |
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
a |
.b10331268 |
b |
cgen |
c |
- |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Suppress in OPAC |
0 |
998 ## - LOCAL CONTROL INFORMATION (RLIN) |
Operator's initials, OID (RLIN) |
0 |
Cataloger's initials, CIN (RLIN) |
080616 |
First Date, FD (RLIN) |
m |
Local |
a |
-- |
- |
-- |
4 |