MARC details
000 -LEADER |
fixed length control field |
02296cam a2200409 a 4500 |
001 - CONTROL NUMBER |
control field |
BDZ0007904830 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
StDuBDS |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20190531155641.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
071030s2008 nyua b 001 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780071263467: |
Terms of availability |
£41.99 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0071263462 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
StDuBDS |
Language of cataloging |
eng |
Transcribing agency |
StDuBDS |
Modifying agency |
Uk |
-- |
StDuBDSZ |
072 #7 - SUBJECT CATEGORY CODE |
Subject category code |
KJT |
Source |
thema |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Fitzsimmons, James A. |
9 (RLIN) |
13778 |
245 10 - TITLE STATEMENT |
Title |
Service management : |
Remainder of title |
operations, strategy, information technology / |
Statement of responsibility, etc. |
James A. Fitzsimmons, Mona J. Fitzsimmons. |
250 ## - EDITION STATEMENT |
Edition statement |
6th ed., international ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
New York, NY : |
Name of publisher, distributor, etc. |
McGraw-Hill/Irwin ; |
Place of publication, distribution, etc. |
[London : |
Name of publisher, distributor, etc. |
McGraw-Hill [distributor], |
Date of publication, distribution, etc. |
2008. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xvii, 537 p. : |
Other physical details |
ill. (some col.) ; |
Dimensions |
28 cm. + |
Accompanying material |
1 CD-ROM. |
500 ## - GENERAL NOTE |
General note |
CW018 |
500 ## - GENERAL NOTE |
General note |
Previous ed.: published as by James A. Fitzsimmons and Mona J. Fitzsimmons. Boston, Mass.; London: McGraw-Hill, 2006. |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc. note |
Includes bibliographical references and index. |
505 ## - FORMATTED CONTENTS NOTE |
Formatted contents note |
[PART I: Understanding Services] Chapter 1: The Role of Services in an Economy -- Chapter 2: The Nature of Services -- Chapter 3: Service Strategy |
505 ## - FORMATTED CONTENTS NOTE |
Formatted contents note |
[PART II: Designing the Service Enterprise] Chapter 4: New Service Development -- Chapter 5: Technology in Services -- Chapter 6: Service Quality -- Chapter 7: Process Improvement (DEA supplement) -- Chapter 8: The Service Encounter -- Chapter 9: Supporting Facility and Process Flows -- Chapter 10: Service Facility Location |
505 ## - FORMATTED CONTENTS NOTE |
Formatted contents note |
[PART III: Managing Service Operations] Chapter 11: Managing Capacity and Demand -- Chapter 12: Managing Waiting Lines -- Chapter 13: Service Supply Relationships -- Chapter 14: Growth and Globalization of Services -- Chapter 15: Managing Projects |
505 ## - FORMATTED CONTENTS NOTE |
Formatted contents note |
[PART IV: Quantitative Models for Service Management] Chapter 16: Capacity Planning and Queuing Models (Computer Simulation) -- Chapter 17: Forecasting Demand for Services -- Chapter 18: Managing Facilitating Goods. |
590 ## - LOCAL NOTE (RLIN) |
a |
58.05 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Service industries |
General subdivision |
Management |
9 (RLIN) |
7366 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Operational research |
Source of heading or term |
thema |
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) |
a |
170106 |
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
a |
.b10332959 |
b |
multi |
c |
- |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Suppress in OPAC |
0 |
998 ## - LOCAL CONTROL INFORMATION (RLIN) |
Operator's initials, OID (RLIN) |
6 |
Cataloger's initials, CIN (RLIN) |
080724 |
First Date, FD (RLIN) |
m |
Local |
a |
-- |
- |
-- |
0 |