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Service management : (Record no. 31512)

MARC details
000 -LEADER
fixed length control field 02296cam a2200409 a 4500
001 - CONTROL NUMBER
control field BDZ0007904830
003 - CONTROL NUMBER IDENTIFIER
control field StDuBDS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190531155641.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 071030s2008 nyua b 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780071263467:
Terms of availability £41.99
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0071263462
040 ## - CATALOGING SOURCE
Original cataloging agency StDuBDS
Language of cataloging eng
Transcribing agency StDuBDS
Modifying agency Uk
-- StDuBDSZ
072 #7 - SUBJECT CATEGORY CODE
Subject category code KJT
Source thema
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Fitzsimmons, James A.
9 (RLIN) 13778
245 10 - TITLE STATEMENT
Title Service management :
Remainder of title operations, strategy, information technology /
Statement of responsibility, etc. James A. Fitzsimmons, Mona J. Fitzsimmons.
250 ## - EDITION STATEMENT
Edition statement 6th ed., international ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York, NY :
Name of publisher, distributor, etc. McGraw-Hill/Irwin ;
Place of publication, distribution, etc. [London :
Name of publisher, distributor, etc. McGraw-Hill [distributor],
Date of publication, distribution, etc. 2008.
300 ## - PHYSICAL DESCRIPTION
Extent xvii, 537 p. :
Other physical details ill. (some col.) ;
Dimensions 28 cm. +
Accompanying material 1 CD-ROM.
500 ## - GENERAL NOTE
General note CW018
500 ## - GENERAL NOTE
General note Previous ed.: published as by James A. Fitzsimmons and Mona J. Fitzsimmons. Boston, Mass.; London: McGraw-Hill, 2006.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note [PART I: Understanding Services] Chapter 1: The Role of Services in an Economy -- Chapter 2: The Nature of Services -- Chapter 3: Service Strategy
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note [PART II: Designing the Service Enterprise] Chapter 4: New Service Development -- Chapter 5: Technology in Services -- Chapter 6: Service Quality -- Chapter 7: Process Improvement (DEA supplement) -- Chapter 8: The Service Encounter -- Chapter 9: Supporting Facility and Process Flows -- Chapter 10: Service Facility Location
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note [PART III: Managing Service Operations] Chapter 11: Managing Capacity and Demand -- Chapter 12: Managing Waiting Lines -- Chapter 13: Service Supply Relationships -- Chapter 14: Growth and Globalization of Services -- Chapter 15: Managing Projects
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note [PART IV: Quantitative Models for Service Management] Chapter 16: Capacity Planning and Queuing Models (Computer Simulation) -- Chapter 17: Forecasting Demand for Services -- Chapter 18: Managing Facilitating Goods.
590 ## - LOCAL NOTE (RLIN)
a 58.05
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
General subdivision Management
9 (RLIN) 7366
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Operational research
Source of heading or term thema
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
a 170106
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b10332959
b multi
c -
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Operator's initials, OID (RLIN) 6
Cataloger's initials, CIN (RLIN) 080724
First Date, FD (RLIN) m
Local a
-- -
-- 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type Date last checked out
    Dewey Decimal Classification     Carlow Campus Library Carlow Campus Library General Lending 14/02/2011 58.05 7 6 658 64200 03/07/2017 1 58.05 03/07/2017 General Lending  
    Dewey Decimal Classification     Wexford Campus Library Wexford Campus Library Wexford General Lending 24/07/2008 58.05 18 14 658 57520 11/12/2018 1 58.05 03/07/2017 General Lending 07/12/2018
    Dewey Decimal Classification     Wexford Campus Library Wexford Campus Library Wexford General Lending 28/10/2015 58.05 2   658 78679 12/12/2018 1 58.05 03/07/2017 General Lending 07/12/2018
    Dewey Decimal Classification     Wicklow Campus Library Wicklow Campus Library Wicklow County Campus Lending 09/09/2010 58.05 1   658 63020 12/12/2017 1 58.05 03/07/2017 General Lending 27/11/2017
    Dewey Decimal Classification     Wicklow Campus Library Wicklow Campus Library Wicklow County Campus Lending 09/09/2010 58.05     658 63022 03/07/2017   58.05 03/07/2017 General Lending  
    Dewey Decimal Classification     Wicklow Campus Library Wicklow Campus Library Wicklow County Campus Lending 09/09/2010 58.05 3 3 658 63023 03/07/2017 1 58.05 03/07/2017 General Lending  

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