MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01368cam a2200421 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
20357056 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20201215151015.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
890831s1990 nyua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
89023592 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0029357012 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780029357019 : |
| Terms of availability |
£25.00 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| Modifying agency |
NBZ |
| -- |
UKM |
| -- |
UBA |
| 049 ## - LOCAL HOLDINGS (OCLC) |
|---|
| Holding library |
TIZA |
| Local codes |
23941 |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
KNS |
| Source |
thema |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
KNP |
| Source |
thema |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Zeithaml, Valarie A. |
| 9 (RLIN) |
43215 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Delivering quality service : |
| Remainder of title |
balancing customer perceptions and expectations / |
| Statement of responsibility, etc. |
Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New York : |
| Name of publisher, distributor, etc. |
Free Press ; |
| Place of publication, distribution, etc. |
London : |
| Name of publisher, distributor, etc. |
Collier Macmillan, |
| Date of publication, distribution, etc. |
c1990. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xii, 226 p. : |
| Other physical details |
ill. ; |
| Dimensions |
25 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
CW083, CW121 |
| 500 ## - GENERAL NOTE |
|---|
| General note |
CW828 |
| 500 ## - GENERAL NOTE |
|---|
| General note |
CW838 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references (p. 207-218). |
| 590 ## - LOCAL NOTE (RLIN) |
|---|
| a |
CW958 |
| 590 ## - LOCAL NOTE (RLIN) |
|---|
| a |
21.75 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| 9 (RLIN) |
2749 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Service industries |
| General subdivision |
Quality control |
| -- |
Mathematical models |
| 9 (RLIN) |
43216 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality & service industries |
| Source of heading or term |
thema |
| 9 (RLIN) |
43217 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Retail & wholesale industries |
| Source of heading or term |
thema |
| 9 (RLIN) |
39546 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Parasuraman, A. |
| 9 (RLIN) |
43218 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Berry, Leonard L., |
| Dates associated with a name |
1942- |
| 9 (RLIN) |
43219 |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) |
|---|
| a |
160831 |
| 903 ## - LOCAL DATA ELEMENT C, LDC (RLIN) |
|---|
| a |
MARS |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
|---|
| a |
.b10072639 |
| b |
multi |
| c |
- |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Suppress in OPAC |
0 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Operator's initials, OID (RLIN) |
3 |
| Cataloger's initials, CIN (RLIN) |
010425 |
| First Date, FD (RLIN) |
m |
| Local |
a |
| -- |
- |
| -- |
0 |