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Service breakthroughs : (Record no. 7421)

MARC details
000 -LEADER
fixed length control field 01807cam a2200409 a 4500
001 - CONTROL NUMBER
control field 21303442
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20201215151035.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 900302s1990 nyua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 90034202
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0029146755 :
Terms of availability $27.95
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780029146750 :
Terms of availability $27.95
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency CPO
049 ## - LOCAL HOLDINGS (OCLC)
Holding library TIZA
Local codes 24370
072 #7 - SUBJECT CATEGORY CODE
Subject category code KNS
Source thema
072 #7 - SUBJECT CATEGORY CODE
Subject category code KJM
Source thema
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Heskett, James L.
9 (RLIN) 43658
245 10 - TITLE STATEMENT
Title Service breakthroughs :
Remainder of title changing the rules of the game /
Statement of responsibility, etc. James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. Free Press ;
Place of publication, distribution, etc. Toronto :
Name of publisher, distributor, etc. Collier Macmillan,
Date of publication, distribution, etc. c1990.
300 ## - PHYSICAL DESCRIPTION
Extent xii, 306 p. :
Other physical details ill. ;
Dimensions 25 cm.
500 ## - GENERAL NOTE
General note CW083, CW121
500 ## - GENERAL NOTE
General note CW838
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (p. 279-293) and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Creating breakthrough services -- Developing a vision of the business -- Building customer loyalty -- Focusing and positioning the service -- Determining the true costs and benefits of service quality -- Developing devices for achieving total customer satisfaction -- Managing for quality and productivity gains -- Managing demand and supply -- Managing networks -- Managing information technologies -- Mobilizing people -- Organizing work -- Conceiving future breakthroughs -- Realizing service breakthroughs.
590 ## - LOCAL NOTE (RLIN)
a 22.95
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
9 (RLIN) 2749
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Sales management.
9 (RLIN) 7187
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality & service industries
Source of heading or term thema
9 (RLIN) 43659
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Management & management techniques
Source of heading or term thema
9 (RLIN) 43660
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Sasser, W. Earl.
9 (RLIN) 12927
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Hart, Christopher W. L.
9 (RLIN) 21601
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
a 150831
903 ## - LOCAL DATA ELEMENT C, LDC (RLIN)
a MARS
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b10074818
b cstor
c -
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Operator's initials, OID (RLIN) 1
Cataloger's initials, CIN (RLIN) 010425
First Date, FD (RLIN) m
Local a
-- -
-- 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     Carlow Campus Library Carlow Campus Library Store - Ask Library Staff 15/05/2001 29.14 1   658.812 24370 03/07/2017 1 29.14 03/07/2017 General Lending

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