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Monitoring, measuring, and managing customer service / (Record no. 9932)

MARC details
000 -LEADER
fixed length control field 01677cam a22004934a 4500
001 - CONTROL NUMBER
control field BDZ0002546728
003 - CONTROL NUMBER IDENTIFIER
control field StDuBDS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20201215151522.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 000215s2000 cau f 001 0 eng d
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 00025368
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780787951399
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0787951390 (alk. paper)
035 ## - SYSTEM CONTROL NUMBER
System control number (DLC)00025368
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency DLC
-- StDuBDSZ
042 ## - AUTHENTICATION CODE
Authentication code pcc
049 ## - LOCAL HOLDINGS (OCLC)
Holding library TIZA
Local codes 30569
050 #0 - LIBRARY OF CONGRESS CALL NUMBER
Item number .G67 2000
072 #7 - SUBJECT CATEGORY CODE
Subject category code KJSU
Source thema
072 #7 - SUBJECT CATEGORY CODE
Subject category code KJK
Source thema
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Goodman, Gary S.
9 (RLIN) 17213
245 10 - TITLE STATEMENT
Title Monitoring, measuring, and managing customer service /
Statement of responsibility, etc. Gary S. Goodman.
250 ## - EDITION STATEMENT
Edition statement 1st ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. San Francisco :
Name of publisher, distributor, etc. Jossey-Bass,
Date of publication, distribution, etc. 2000.
300 ## - PHYSICAL DESCRIPTION
Extent xiii, 166 p. ;
Dimensions 25 cm.
500 ## - GENERAL NOTE
General note CW838
500 ## - GENERAL NOTE
General note CW083
500 ## - GENERAL NOTE
General note Includes index.
590 ## - LOCAL NOTE (RLIN)
a 17.99
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Quality control
Form subdivision Handbooks, manuals, etc
9 (RLIN) 50345
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Evaluation
Form subdivision Handbooks, manuals, etc
9 (RLIN) 50346
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Management
Form subdivision Handbooks, manuals, etc
9 (RLIN) 50347
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Management
9 (RLIN) 42779
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
Source of heading or term thema
9 (RLIN) 2749
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element International business
Source of heading or term thema
9 (RLIN) 50348
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Contributor biographical information
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/bios/wiley044/00025368.html">http://www.loc.gov/catdir/bios/wiley044/00025368.html</a>
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Publisher description
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/description/wiley037/00025368.html">http://www.loc.gov/catdir/description/wiley037/00025368.html</a>
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of contents
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/toc/wiley021/00025368.html">http://www.loc.gov/catdir/toc/wiley021/00025368.html</a>
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
a 170117
903 ## - LOCAL DATA ELEMENT C, LDC (RLIN)
a MARS
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b10100210
b multi
c -
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Operator's initials, OID (RLIN) 4
Cataloger's initials, CIN (RLIN) 010829
First Date, FD (RLIN) m
Local a
-- -
-- 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type Date last checked out
    Dewey Decimal Classification     Carlow Campus Library Carlow Campus Library General Lending 30/10/2001 23.88 3   658.812 40194 12/12/2017 1 23.88 03/07/2017 General Lending  
    Dewey Decimal Classification     Carlow Campus Library Carlow Campus Library General Lending 29/08/2001 22.84 2 2 658.812 30571 03/07/2017 1 22.84 03/07/2017 General Lending  
    Dewey Decimal Classification     Carlow Campus Library Carlow Campus Library Store - Ask Library Staff 29/08/2001 22.84 3   658.812 30569 03/07/2017 1 22.84 03/07/2017 General Lending  
    Dewey Decimal Classification     Wexford Campus Library Wexford Campus Library Wexford General Lending 29/08/2001 22.84 14 2 658.812 30570 03/04/2019 1 22.84 03/07/2017 General Lending 03/04/2019

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