MARC details
000 -LEADER |
fixed length control field |
01677cam a22004934a 4500 |
001 - CONTROL NUMBER |
control field |
BDZ0002546728 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
StDuBDS |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20201215151522.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
000215s2000 cau f 001 0 eng d |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
00025368 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780787951399 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0787951390 (alk. paper) |
035 ## - SYSTEM CONTROL NUMBER |
System control number |
(DLC)00025368 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
DLC |
Transcribing agency |
DLC |
Modifying agency |
DLC |
-- |
StDuBDSZ |
042 ## - AUTHENTICATION CODE |
Authentication code |
pcc |
049 ## - LOCAL HOLDINGS (OCLC) |
Holding library |
TIZA |
Local codes |
30569 |
050 #0 - LIBRARY OF CONGRESS CALL NUMBER |
Item number |
.G67 2000 |
072 #7 - SUBJECT CATEGORY CODE |
Subject category code |
KJSU |
Source |
thema |
072 #7 - SUBJECT CATEGORY CODE |
Subject category code |
KJK |
Source |
thema |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Goodman, Gary S. |
9 (RLIN) |
17213 |
245 10 - TITLE STATEMENT |
Title |
Monitoring, measuring, and managing customer service / |
Statement of responsibility, etc. |
Gary S. Goodman. |
250 ## - EDITION STATEMENT |
Edition statement |
1st ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
San Francisco : |
Name of publisher, distributor, etc. |
Jossey-Bass, |
Date of publication, distribution, etc. |
2000. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xiii, 166 p. ; |
Dimensions |
25 cm. |
500 ## - GENERAL NOTE |
General note |
CW838 |
500 ## - GENERAL NOTE |
General note |
CW083 |
500 ## - GENERAL NOTE |
General note |
Includes index. |
590 ## - LOCAL NOTE (RLIN) |
a |
17.99 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services |
General subdivision |
Quality control |
Form subdivision |
Handbooks, manuals, etc |
9 (RLIN) |
50345 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services |
General subdivision |
Evaluation |
Form subdivision |
Handbooks, manuals, etc |
9 (RLIN) |
50346 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services |
General subdivision |
Management |
Form subdivision |
Handbooks, manuals, etc |
9 (RLIN) |
50347 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services |
General subdivision |
Management |
9 (RLIN) |
42779 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services |
Source of heading or term |
thema |
9 (RLIN) |
2749 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
International business |
Source of heading or term |
thema |
9 (RLIN) |
50348 |
856 42 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Contributor biographical information |
Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/bios/wiley044/00025368.html">http://www.loc.gov/catdir/bios/wiley044/00025368.html</a> |
856 42 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Publisher description |
Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/description/wiley037/00025368.html">http://www.loc.gov/catdir/description/wiley037/00025368.html</a> |
856 41 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Table of contents |
Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/toc/wiley021/00025368.html">http://www.loc.gov/catdir/toc/wiley021/00025368.html</a> |
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) |
a |
170117 |
903 ## - LOCAL DATA ELEMENT C, LDC (RLIN) |
a |
MARS |
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
a |
.b10100210 |
b |
multi |
c |
- |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Suppress in OPAC |
0 |
998 ## - LOCAL CONTROL INFORMATION (RLIN) |
Operator's initials, OID (RLIN) |
4 |
Cataloger's initials, CIN (RLIN) |
010829 |
First Date, FD (RLIN) |
m |
Local |
a |
-- |
- |
-- |
0 |