Entry Topical Term

Number of records used in: 1

001 - CONTROL NUMBER

• control field: 50345

003 - CONTROL NUMBER IDENTIFIER

• control field: OSt

005 - DATE AND TIME OF LATEST TRANSACTION

• control field: 20201215151522.0

008 - FIXED-LENGTH DATA ELEMENTS

• fixed length control field: 201215|| aca||aabn | a|a d

040 ## - CATALOGING SOURCE

• Original cataloging agency: OSt
• Transcribing agency: OSt

150 ## - HEADING--TOPICAL TERM

• Topical term or geographic name entry element: Customer services
• General subdivision: Quality control
• Form subdivision: Handbooks, manuals, etc

670 ## - SOURCE DATA FOUND

• Source citation: Work cat.: (OSt)9932: Goodman, Gary S. 17213, Monitoring, measuring, and managing customer service /, 2000.