The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.

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Material type: Text

TextPublication details: Boston, Mass. : Harvard Business School Press, c1996.Description: xii, 323 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
General Lending	Carlow Campus Library General Lending	658.4 (Browse shelf(Opens below))	1	Available		28058

Includes bibliographical references (p. 311-314) and index.

28.38