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Practical communication / written and revised by Kay Cullinan.

By: Contributor(s): Material type: TextTextPublication details: Dublin : Irish Management Institute, 1998.Edition: 6th edDescription: 111p : ill ; 24cm. ; pbkISBN:
  • 1902664000
Subject(s): DDC classification:
  • 658.45
Contents:
Communication is important -- Listening skills -- Non-verbal communication -- Straight talking -- Dealing with grievances -- Performance appraisal -- Counselling marginal performers -- Disciplinary action -- Meetings -- Formal presentations -- Selection interview, induction and job demonstrations -- Report writing.

This book has been written for the Certificate in Supervisory Management Programme.

Communication is important -- Listening skills -- Non-verbal communication -- Straight talking -- Dealing with grievances -- Performance appraisal -- Counselling marginal performers -- Disciplinary action -- Meetings -- Formal presentations -- Selection interview, induction and job demonstrations -- Report writing.

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