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Quality in higher education / Brent D. Ruben, editor ; with a preface by Francis L. Lawrence.

Contributor(s): Material type: TextTextPublication details: New Brunswick, U.S.A. : Transaction Publishers, c1995.Description: xvi, 321 p. : ill. ; 23 cm. ; casedISBN:
  • 1560007958 (pbk.)
  • 9781560007951 (pbk.)
  • 1560001909
  • 9781560001904
  • 9781560007951
Subject(s): DDC classification:
  • 378.73
Contents:
[PART 2: The context for change in Higher Education] The Lattice and the Ratchet / Pew Higher Education Research Program -- Productivity or Quality? In Search of Higher Education's Yellow Brick Road / Sean C. Rush -- Building Responsive Universities: Some Challenges to Academic Leadership / C. Warren Neel and William T. Snyder -- The Big Questions in Higher Education Today / L. Edwin Coate.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
General Lending Carlow Campus Library General Lending 378.73 (Browse shelf(Opens below)) 1 Available 65385

Includes bibliographical references.

[PART 1: The context for change in business and industry] Preface / Francis L. Lawrence -- The Quality Approach in Higher Education: Context and Concepts for Change / Brent D. Ruben -- The New Productivity Challenge / Peter F. Drucker -- The Service Imperative / Karl Albrecht and Ron Zemke -- World War II and the Quality Movement / J. M. Juran -- History of the Malcolm Baldrige National Quality Award / Neil J. DeCarlo and W. Kent Sterett.

[PART 2: The context for change in Higher Education] The Lattice and the Ratchet / Pew Higher Education Research Program -- Productivity or Quality? In Search of Higher Education's Yellow Brick Road / Sean C. Rush -- Building Responsive Universities: Some Challenges to Academic Leadership / C. Warren Neel and William T. Snyder -- The Big Questions in Higher Education Today / L. Edwin Coate.

[PART 3: Applying the quality approach in Higher Education] TQM: A Time for Ideas / Ted Marchese -- TQM: Focus on Performance, Not Resources / Daniel Seymour -- Defining and Assessing "Quality" in Higher Education: Beyond TQM / Brent D. Ruben -- Quality improvement in Higher Education: TQM in administrative functions / E. Melan -- What students remember: teaching, learning and human communication / B. Ruben -- Universities, competitiveness and TQM: a plan for the year 2000 / R. Cyert -- Is there hope for TQM in the academy / T. Banta -- An American approach to quality / M. Zuckerman & L. Hatala -- Total quality and the Academy: problems and opportunities / J. Olian -- Translating quality for the Academy / R. Carothers.

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