The people solutions sourcebook / Neil Thompson.
Material type: TextPublication details: Basingstoke : Palgrave Macmillan, 2012.Edition: 2nd edDescription: xxiv, 263 p. : ill. ; 22 cmISBN:- 9780230291478:
- 0230291473
- 302.2
- T56 2012
Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
General Lending | Carlow Campus Library General Lending | 302.2 (Browse shelf(Opens below)) | 1 | Available | 74812 | |
General Lending | Carlow Campus Library General Lending | 302.2 (Browse shelf(Opens below)) | 1 | Available | 74813 |
CW717, CW758, CW768
1st ed. published as: People problems. Basingstoke : Palgrave Macmillan, 2006.
Includes bibliographical references and index.
Understanding people and their problems -- Problem-solving methods -- Introduction -- Important notes -- Avoiding attribution errors -- Avoiding avoidance -- Brainstorming -- Brokerage -- Capitalizing on crisis -- The CBC approach -- Challenging cognitive distortions -- Chunk up or chunk down -- The CIA framework -- Circular questioning -- Confronting without being confrontational -- Congruence -- Consequences -- Cost-benefit analysis -- Creative tension -- Critical incident technique -- Culture audit -- Dealing with objections -- Doing the right things versus doing things right -- The drama triangle -- Eating an elephant -- Eco maps -- Educating -- Elegant challenging -- Embedded whys -- The empty chair -- Encouraging creativity -- Exchange is no robbery -- Gantt charts -- Giving feedback -- Grief audit -- Helicopter vision -- Holding -- Inviting innocent questions -- Know your enemy -- Lateral thinking -- The magic wand -- Making the most of meetings -- Mind mapping -- Modelling and use of self -- Motivational interviewing -- Motivational audit -- Naming the process -- Negotiating expectations -- Not tolerating vagueness -- Objectives tree -- Paint the toilets -- The paradoxical approach -- PCS analysis -- Peacemaking circles -- Positive stokes -- Principled negotiation -- Promoting realism -- Providing an anchor -- Pushing the buttons -- RAID -- REBT -- The RED approach -- Reframing -- Releasing the scapegoat -- Responding to feelings -- The right person for the job -- Risk assessment -- Role reversal -- SARAH -- Serendipity -- The six thinking hats -- SMART objectives -- SOLER -- Stop trying! -- Stress audit -- SWOT analysis -- Think-feel-do -- The three Hs -- The three Rs -- TOTE -- Transactional analysis -- Tuning in -- Using dissonance -- Using personal constructs -- Working backwards -- Worst case, best case -- Guide to further learning.
20.11