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Quality is free : the art of making quality certain / Philip B. Crosby.

By: Material type: TextTextPublication details: New York : McGraw-Hill, c1979.Description: ix, 309 p. ; 21 cmISBN:
  • 0070145121 :
  • 9780070145122 :
Subject(s): DDC classification:
  • 658.56
Contents:
Making quality certain -- Quality may not be what you think it is -- The quality management maturity grid -- Management understanding and attitude -- Quality organizational status -- Handling problems -- Cost of quality -- Quality improvement program -- Management style -- History of the project -- The program -- Instructor's guide for HPA -- Make certain.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
General Lending Carlow Campus Library General Lending 658.56 (Browse shelf(Opens below)) 1 Available 17896

Includes index.

Making quality certain -- Quality may not be what you think it is -- The quality management maturity grid -- Management understanding and attitude -- Quality organizational status -- Handling problems -- Cost of quality -- Quality improvement program -- Management style -- History of the project -- The program -- Instructor's guide for HPA -- Make certain.

30.66

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