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How to write complaint letters that work / Patricia H. Westheimer, Jim Mastro. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Glenview, Ill. : Scott, Foresman, c1990
Availability: Items available for loan: Carlow Campus Library (1)Call number: 381.33.
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A paradigm of customer recovery : "customer care from a practical approach" / Ken G. Dawson. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: San Jose, [Calif.] : Writers Club, c2000
Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812.
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