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		No cover image available Organization and environment; managing differentiation and integration [by] Paul R. Lawrence and Jay W. Lorsch. With the research assistance of James S. Garrison. by Lawrence, Paul R Lorsch, Jay William Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Division of Research, Graduate School of Business Administration, Harvard University, 1967 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.406. Place hold Place recall Add to cart (remove)
		No cover image available Harvard business review. by Harvard University. Graduate School of Business Administration Series: Business Source Complete Material type: Continuing resource; Format: print Publication details: Boston [etc.] : Graduate School of Business Administration, Harvard University. In: Accountants' index. Supplement In: Book review index In: Coal abstracts In: Computer & control abstracts In: Electrical & electronics abstracts In: Energy information abstracts In: Energy research abstracts In: Environment abstracts In: Hospital literature index In: Infobank In: International aerospace abstracts In: Management and marketing abstracts In: Physics abstracts In: Popular magazine review In: Public Affairs Information Service bulletin In: Ship abstracts In: Biography index In: Readers' guide to periodical literature Online access: Access the FULLTEXT of this publication (from 1922 onwards) via Business Source Complete Connect to the COMPANION WEBSITE for this journal Access the FULLTEXT of this publication (1997-2000 only) via InfoTrac Onefile online service. Availability: No items available. Place recall Add to cart (remove)
		No cover image available Zero defections : quality comes to services [Journal article] / Frederick F. Reicheld and W. Earl Sasser Jr by Reicheld, Frederick F Sasser, W. Earl Jr Series: Readings in the Management & Marketing of Services selected by Rita Byrne Material type: Text; Format: print ; Literary form: Publication details: [Graduate School of Business Administration, Harvard University.] Online access: Check library holdings for the journal containing this article Availability: No items available. Place recall Add to cart (remove)
		No cover image available Competing on customer service : an interview with British Airways' Sir Colin Marshall [Journal article] / Steven E. Prokesch by Prokesch, Steven E Marshall, Colin, Sir Series: Readings in the Management & Marketing of Services selected by Rita Byrne Material type: Text; Format: print ; Literary form: Publication details: [Graduate School of Business Administration, Harvard University.] Online access: Check library holdings for the journal containing this article Availability: No items available. Place recall Add to cart (remove)
		No cover image available Championing the customer [Journal article] / Charles R. Weiser by Weiser, Charles R Series: Readings in the Management & Marketing of Services selected by Rita Byrne Material type: Text; Format: print ; Literary form: Publication details: [Graduate School of Business Administration, Harvard University.] Online access: Check library holdings for the journal containing this article Availability: No items available. Place recall Add to cart (remove)
		No cover image available Putting the service-profit chain to work [Journal article] / James L. Heskett.....et al. by Heskett, James L Series: Readings in the Management & Marketing of Services selected by Rita Byrne Material type: Text; Format: print ; Literary form: Publication details: [Graduate School of Business Administration, Harvard University.] Online access: Check library holdings for the journal containing this article Availability: No items available. Place recall Add to cart (remove)
		No cover image available Lessons in the service sector [Journal article] / James L. Heskett. by Heskett, James L Series: Readings in the Management & Marketing of Services selected by Rita Byrne Material type: Text; Format: print ; Literary form: Publication details: [Graduate School of Business Administration, Harvard University.] Online access: Check library holdings for the journal containing this article Check library holdings for a reprint of this article Availability: No items available. Place recall Add to cart (remove)

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