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Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Toronto : Free Press ; Collier Macmillan, c1990
Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812.
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The service management course : cases and readings / W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1991
Availability: Items available for reference: Carlow Campus Library: Not for loan (1)Call number: 658.8.
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