Operations management : customer-focused principles / Richard J. Schonberger, Edward M. Knod, Jr.
Material type: TextPublication details: Chicago : Irwin, c1997.Edition: 6th edDescription: xii, 723 p. : ill. (some col.) ; 27 cmISBN:- 0256194068
- 0256215332 (instructor's ed.)
- 9780256194067
- 658.5
Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
General Lending | Carlow Campus Library General Lending | 658.5 (Browse shelf(Opens below)) | 1 | Available | 28120 |
Includes bibliographical references (p. [697]-703) and index.
pt. 1. Introduction to operations management -- pt. 2. Design and control for customer satisfaction -- pt. 3. Translating demand into orders -- pt. 4. Translating planned orders into outcomes -- pt. 5. OM resources: measurement, management, improvement.
29.62