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Operations management : customer-focused principles / Richard J. Schonberger, Edward M. Knod, Jr.

By: Contributor(s): Material type: TextTextPublication details: Chicago : Irwin, c1997.Edition: 6th edDescription: xii, 723 p. : ill. (some col.) ; 27 cmISBN:
  • 0256194068
  • 0256215332 (instructor's ed.)
  • 9780256194067
Subject(s): DDC classification:
  • 658.5
Contents:
pt. 1. Introduction to operations management -- pt. 2. Design and control for customer satisfaction -- pt. 3. Translating demand into orders -- pt. 4. Translating planned orders into outcomes -- pt. 5. OM resources: measurement, management, improvement.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
General Lending Carlow Campus Library General Lending 658.5 (Browse shelf(Opens below)) 1 Available 28120

Includes bibliographical references (p. [697]-703) and index.

pt. 1. Introduction to operations management -- pt. 2. Design and control for customer satisfaction -- pt. 3. Translating demand into orders -- pt. 4. Translating planned orders into outcomes -- pt. 5. OM resources: measurement, management, improvement.

29.62

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