Quality : from customer needs to customer satisfaction / Bo Bergman, Bengt Klefsjö.

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Material type: Text

TextLanguage: English Original language: Swedish Publication details: London ; New York : McGraw-Hill Book Co, c1994.Description: 478 p. : ill. ; 23cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
General Lending	Carlow Campus Library General Lending	658.812 (Browse shelf(Opens below))	1	Available		28017

Includes bibliographical references (p. 453-472) and index.

30.85