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		Service operations management / Robert G. Murdick, Barry Render, Roberta S. Russell. by Murdick, Robert G Render, Barry Russell, Roberta S Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Allyn and Bacon, c1990 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658. Wexford Campus Library (1)Call number: 658. Place hold Place recall Add to cart (remove)
		Keeping the customer satisfied : a guide to field service / Eastman Kodak Company ; [contributing authors, William J. Trimble and Robert W. Duncan]. by Trimble, William J Duncan, Robert W Eastman Kodak Company Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : ASQC Quality Press, c1989 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812. Place hold Place recall Add to cart (remove)
		Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812. Wexford Campus Library (1)Call number: 658.812. Place hold Place recall Add to cart (remove)
		Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick. by Desatnick, Robert L Series: Jossey-Bass management series Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, 1987 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812. Place hold Place recall Add to cart (remove)
		Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart. by Heskett, James L Sasser, W. Earl Hart, Christopher W. L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Toronto : Free Press ; Collier Macmillan, c1990 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812. Place hold Place recall Add to cart (remove)
		Product plus : how product ₊ service = competitive advantage / Christopher Lovelock. by Lovelock, Christopher H Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c1994 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812. Place hold Place recall Add to cart (remove)
		The service management course : cases and readings / W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett. by Sasser, W. Earl Hart, Christopher W. L Heskett, James L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1991 Availability: Items available for reference: Carlow Campus Library: Not for loan (1)Call number: 658.8. Place recall Add to cart (remove)
		Service management and marketing : managing the moments of truth in service competition / Christian Grönroos. by Grönroos, Christian, 1947- Series: Issues in organization and management series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Lexington, Mass. : Lexington Books, c1990 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.8. Place hold Place recall Add to cart (remove)
		Handbook of logistics and distribution management / Alan Rushton & John Oxley. by Rushton, Alan Oxley, John Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Kogan Page, 1991 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.788. Place hold Place recall Add to cart (remove)

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