Bullying in the workplace : an organizational toolkit / Elaine Douglas
Material type:
TextPublication details: Aldershot : Gower, 2001.Description: ix, 185 p. : 30 cmISBN: - 0566084082
- 0566082756 (v)
- 9780566084089:
- 658.38
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| General Lending | Carlow Campus Library General Lending | 658.38 (Browse shelf(Opens below)) | 1 | Available | 41019 |
Includes bibliographical references
How to use this resource --Part I The Manual : Why people bully and how to understand the problem -- Putting together an anti-bullying policy -- A management system for implementing an anti-bullying policy -- Guidance for managers and HR professionals -- Guidance for individuals -- Part II The Toolkit : The Toolkit Matrix -- Models of behaviour: Tool 1 - Basic behaviour model (ABC); Tool 2 - Cognitive behaviour model; Tool 3 - Transactional Analysis model; Tool 4 - OK Corral model; Tool 5 - PUCA model -- Understanding behaviour : Tool 6 - Handling aggression and confrontational situations questionnaire; Tool 7 - Locus of control questionnaire; Tool 8 - Analyse your behaviour questionnaire; Tool 9 - Organizational bullying questionnaire; Tool 10 - Staff survey on bullying -- Dealing with behaviour: Tool 11 - Scripting; Tool 12 - Rehearsing; Tool 13 - Broken record; Tool 14 - Saying 'no'; Tool 15 - Active listening; Tool 16 - Anger reduction; Tool 17 - Challenging and changing thinking; Tool 18 - Confidence boosters; Tool 19 - Harnessing emotional intelligence; Tool 20 - Making an action plan; Tool 21 - Relaxation techniques; Tool 22 - Making a buddy.
135.90