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Quality : from customer needs to customer satisfaction / Bo Bergman, Bengt Klefsjö. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Original language: Swedish
Publication details: London ; New York : McGraw-Hill Book Co, c1994
Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812.
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Demanding customers : customer care made perfect [Multimedia] / written by Pat Mitchell. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Video Arts Group, c2000
Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812.
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Managing service quality : Volume 2 / edited by Paul Kunst, Jos Lemmink. by Series: QMS (Series : London, England)
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Paul Chapman ;
Availability: Items available for loan: Wexford Campus Library (1)Call number: 658.562.
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Managing service quality / edited by Paul Kunst, Jos Lemmink. Vol. 3. by Series: QMS (Series : London, England)
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Publication details: London : Paul Chapman Pub., c1997
Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.562. Wexford Campus Library (1)Call number: 658.562.
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A paradigm of customer recovery : "customer care from a practical approach" / Ken G. Dawson. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: San Jose, [Calif.] : Writers Club, c2000
Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812.
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