The manager's guide to ISO 9000 / Kenneth L. Arnold.
Material type: TextPublication details: New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, c1994.Description: xi, 377 p. : ill. ; 25 cmISBN:- 0029010357 :
- 9780029010358 :
- 658.562
Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
General Lending | Carlow Campus Library General Lending | 658.562 (Browse shelf(Opens below)) | 1 | Available | 25016 |
Includes index.
What is ISO 9000, and where did it come from? -- Management responsibility and organization -- Quality system -- Contract review -- Design control -- Document control -- Purchasing -- Purchaser-supplied product -- Product identification and traceability -- Process control -- Inspection and testing -- Inspection, measuring, and test equipment -- Inspection and test status -- Control of nonconforming product -- Corrective action -- Handling, storage, packaging, and devlivery -- Quality records -- Internal quality audits -- Training -- Servicing -- Statistical techniques -- Economics: quality-related cost considerations -- Road map to a three-phased implementation -- The 30 most frequently asked questions about ISO 9000.
25.93