Quality in higher education / Brent D. Ruben, editor ; with a preface by Francis L. Lawrence.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- 1560007958 (pbk.)
- 9781560007951 (pbk.)
- 1560001909
- 9781560001904
- 9781560007951
- 378.73
Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
General Lending | Carlow Campus Library General Lending | 378.73 (Browse shelf(Opens below)) | 1 | Available | 65385 |
Includes bibliographical references.
[PART 1: The context for change in business and industry] Preface / Francis L. Lawrence -- The Quality Approach in Higher Education: Context and Concepts for Change / Brent D. Ruben -- The New Productivity Challenge / Peter F. Drucker -- The Service Imperative / Karl Albrecht and Ron Zemke -- World War II and the Quality Movement / J. M. Juran -- History of the Malcolm Baldrige National Quality Award / Neil J. DeCarlo and W. Kent Sterett.
[PART 2: The context for change in Higher Education] The Lattice and the Ratchet / Pew Higher Education Research Program -- Productivity or Quality? In Search of Higher Education's Yellow Brick Road / Sean C. Rush -- Building Responsive Universities: Some Challenges to Academic Leadership / C. Warren Neel and William T. Snyder -- The Big Questions in Higher Education Today / L. Edwin Coate.
[PART 3: Applying the quality approach in Higher Education] TQM: A Time for Ideas / Ted Marchese -- TQM: Focus on Performance, Not Resources / Daniel Seymour -- Defining and Assessing "Quality" in Higher Education: Beyond TQM / Brent D. Ruben -- Quality improvement in Higher Education: TQM in administrative functions / E. Melan -- What students remember: teaching, learning and human communication / B. Ruben -- Universities, competitiveness and TQM: a plan for the year 2000 / R. Cyert -- Is there hope for TQM in the academy / T. Banta -- An American approach to quality / M. Zuckerman & L. Hatala -- Total quality and the Academy: problems and opportunities / J. Olian -- Translating quality for the Academy / R. Carothers.