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		Multivariate statistical methods in quality management / Kai Yang, Jayant Trewn. by Yang, Kai Trewn, Jayant Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York ; London : McGraw-Hill, c2004 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.56201519535. Place hold Place recall Add to cart (remove)
		Voice of the customer : capture and analysis / Kai Yang. by Yang, Kai Series: Six sigma operational methods series Material type: Text; Format: print regular print ; Literary form: Not fiction Publication details: New York ; London : McGraw-Hill, c2008 Availability: Not available: Carlow Campus Library: Checked out (3). Place hold Place recall Add to cart (remove)

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