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		Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812. Wexford Campus Library (1)Call number: 658.812. Place hold Place recall Add to cart (remove)
		Services marketing in a changing environment / edited by Thomas M. Bloch, Gregory D. Upah, Valarie A. Zeithaml. by Bloch, Thomas M Upah, Gregory D Zeithaml, Valarie A Series: Proceedings series (American Marketing Association) Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago, IL : American Marketing Association, c1985 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.8. Place hold Place recall Add to cart (remove)
		Services marketing / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Series: McGraw-Hill series in marketing \| McGraw-Hill international editions. Marketing and advertising series Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York ; London : McGraw Hill, c1996 Availability: Items available for loan: Carlow Campus Library (2)Call number: 658.8, ... Place hold Place recall Add to cart (remove)
		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Irwin/McGraw-Hill, c2000 Online access: Contributor biographical information Publisher description Table of contents Availability: Items available for loan: Wexford Campus Library (2)Call number: 658.8, ... Place hold Place recall Add to cart (remove)
		No cover image available How consumer evaluation processes differ between goods and services [Conference paper] / Valarie A. Zeithaml by Zeithaml, Valarie A Series: Readings in the Management & Marketing of Services selected by Rita Byrne Material type: Text; Format: print ; Literary form: Publication details: [American Marketing Association] Online access: Check library holdings for availability of the book containing this article Check library holdings for a reprint of this article Availability: No items available. Place recall Add to cart (remove)
		No cover image available A conceptual model of service quality and its implications for future research [Journal article] / A.Parasuraman, Valarie A. Zeithaml and Leonard L. Berry by Parasuraman, A Zeithaml, Valarie A Berry, Leonard L, 1942- Series: Readings in the Management & Marketing of Services selected by Rita Byrne Material type: Text; Format: print ; Literary form: Publication details: [American Marketing Association] Online access: Check library holdings for a reprint of this article Read this article online via the Business Source Complete Database Availability: No items available. Place recall Add to cart (remove)
		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, [Mass.] ; London : McGraw-Hill/Irwin, c2003 Availability: Items available for loan: Carlow Campus Library (2)Call number: 658.8, ... Wexford Campus Library (2)Call number: 658.8, ... Place hold Place recall Add to cart (remove)
		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Gremler, Dwayne D Bitner, Mary Jo Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2006 Online access: Publisher description Table of contents only Contributor biographical information Availability: Items available for loan: Carlow Campus Library (3)Call number: 658.8, ... Wexford Campus Library (2)Call number: 658.8, ... Place hold Place recall Add to cart (remove)
		Services marketing : integrating customer focus across the firm / Alan Wilson ... [et al.]. by Wilson, Alan Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 1st European edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Maidenhead : McGraw-Hill Education, c2008 Online access: Link to the COMPANION WEBSITE for this publication Send a message to library staff if access to this online resource is unavailable. Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.8. Place hold Place recall Add to cart (remove)
		Services marketing : integrating customer focus across the firm. by Zeithaml, Valarie A Gremler, Dwayne D Bitner, Mary Jo Edition: 5th ed. / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, [Mass.] ; London : McGraw-Hill, 2009 Availability: Items available for loan: Wicklow Campus Library (1)Call number: 658.8. Place hold Place recall Add to cart (remove)

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