Process innovation : reengineering work through information technology / Thomas H. Davenport.
Material type: TextPublication details: Boston, Mass. : Harvard Business School Press, c1993.Description: x, 337 p. : ill. ; 24 cmISBN:- 0875843662 (acidfree paper) :
- 9780875843667:
- 658.1
Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
General Lending | Carlow Campus Library Store - Ask Library Staff | 658.1 (Browse shelf(Opens below)) | 1 | Available | 28137 |
Includes bibliographical references and index.
The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.
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