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Managing service quality : Volume 2 / edited by Paul Kunst, Jos Lemmink. by Series: QMS (Series : London, England)
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Paul Chapman ;
Availability: Items available for loan: Wexford Campus Library (1)Call number: 658.562.
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Managing service quality / edited by Paul Kunst, Jos Lemmink. Vol. 3. by Series: QMS (Series : London, England)
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Publication details: London : Paul Chapman Pub., c1997
Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.562. Wexford Campus Library (1)Call number: 658.562.
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A guide to six sigma and process improvement for practitioners and students : foundations, DMAIC, tools, cases, and certification. by
Edition: Second edition / David M. Levine, Howard S. Gitlow, Richard Melnyck.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Upper Saddle River : Financial Times/Prentice Hall 2015
Availability: Not available: Carlow Campus Library: Checked out (1).
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