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		TQM in service industries : a practitioner̓s manual / I. Graham. by Graham, I Series: TQM practitioner series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cheltenham : Stanley Thornes, 1994 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.562. Place hold Place recall Add to cart (remove)
		Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit. by Edvardsson, Bo, 1952- Thomasson, Bertil Øvretveit, John, 1954- Series: Quality in action (London, England) Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; New York : McGraw-Hill Book Co., c1994 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812. Place hold Place recall Add to cart (remove)
		Managing service quality : Volume 2 / edited by Paul Kunst, Jos Lemmink. by Kunst, Paul Lemmink, Jos Series: QMS (Series : London, England) Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Paul Chapman ; Availability: Items available for loan: Wexford Campus Library (1)Call number: 658.562. Place hold Place recall Add to cart (remove)
		Managing service quality / edited by Paul Kunst, Jos Lemmink. Vol. 3. by Lemmink, Jos Kunst, Paul Series: QMS (Series : London, England) Material type: Text; Format: print regular print ; Literary form: Not fiction Publication details: London : Paul Chapman Pub., c1997 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.562. Wexford Campus Library (1)Call number: 658.562. Place hold Place recall Add to cart (remove)
		A guide to six sigma and process improvement for practitioners and students : foundations, DMAIC, tools, cases, and certification. by Levine, David M, 1946- Melnyck, Richard Gitlow, Howard S Edition: Second edition / David M. Levine, Howard S. Gitlow, Richard Melnyck. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Upper Saddle River : Financial Times/Prentice Hall 2015 Availability: Not available: Carlow Campus Library: Checked out (1). Lists: CW107 BSc Analytical Science, CW108 BSc (Hons) Biocience with Biopharmaceuticals/Environmental Science/Brewing and Distilling/Pharmaceutics and Drug Formulation, CW117 BSc Biosciences. Place hold Place recall Add to cart (remove)

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