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		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, [Mass.] ; London : McGraw-Hill/Irwin, c2003 Availability: Items available for loan: Carlow Campus Library (2)Call number: 658.8, ... Wexford Campus Library (2)Call number: 658.8, ... Place hold Place recall Add to cart (remove)
		Services marketing : integrating customer focus across the firm. by Zeithaml, Valarie A Gremler, Dwayne D Bitner, Mary Jo Edition: 5th ed. / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, [Mass.] ; London : McGraw-Hill, 2009 Availability: Items available for loan: Wicklow Campus Library (1)Call number: 658.8. Place hold Place recall Add to cart (remove)

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