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Voice of the customer : capture and analysis / Kai Yang.
Material type:
TextSeries: Six sigma operational methods seriesPublication details: New York ; London : McGraw-Hill, c2008.Description: xi, 416 p. : ill. ; 24 cmISBN: - 9780071465441 (alk. paper) :
- 0071465448 (alk. paper) :
- 9780071465441:
- 658.812 22
- .Y345 2008
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Short Loan Collection | Carlow Campus Library Short Loan Collection | 658.812 (Browse shelf(Opens below)) | Checked out | 27/08/2020 | 83976 |
| General Lending | Carlow Campus Library General Lending | 658.812 (Browse shelf(Opens below)) | Checked out | 27/08/2020 | 83977 |
| General Lending | Carlow Campus Library General Lending | 658.812 (Browse shelf(Opens below)) | Checked out | 27/08/2020 | 83978 |
Includes bibliographical references (p. 399-402) and index.