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		Customer service over the phone / by Stephen Coscia. by Coscia, Stephen Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : London : Telecom ; McGraw-Hill [distributor], 1999 Other title: Techniques and technology for handling customers over the phone. Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812. Place hold Place recall Add to cart (remove)
		Hidden conflict in organizations : uncovering behind-the-scenes disputes / Deborah M. Kolb, Jean M. Bartunek, editors. by Kolb, Deborah M Bartunek, Jean Series: Sage focus editions ; v. 141 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Newbury Park, Calif. : Sage Publications, c1992 Availability: Items available for loan: Carlow Campus Library (3)Call number: 303.69, ... Place hold Place recall Add to cart (remove)
		The IAF handbook of group facilitation : best practices from the leading organization in facilitation / Sandy Schuman, editor. by Schuman, Sandy, 1951- International Association of Facilitators Series: The Jossey-Bass business & management series \| Jossey-Bass business & management series Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco, Calif. : Jossey-Bass, 2005 Other title: International Association of Facilitators handbook of group facilitation Handbook of group facilitation Best practices from the leading organization in facilitation Online access: Table of contents View Table of contents View Contributor biographical information View Publisher description Availability: Items available for loan: Carlow Campus Library (3)Call number: 302.35, ... Wexford Campus Library (2)Call number: 302.35, ... Wicklow Campus Library (5)Call number: 302.35, ... Place hold Place recall Add to cart (remove)
		Pushing the boundaries [electronic resource] : new frontiers in conflict resolution and collaboration / edited by Rachel Fleishman, Catherine Gerard, Rosemary O'Leary. by Fleishman, Rachel O'Leary, Rosemary Gerard, Catherine Series: Emerald ebook \| Research in social movements, conflicts and change ; v. 29 \| Research in social movements, conflicts and change ; v. 29. Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Bingley : JAI Press, 2009 Online access: Connect to Emerald resource Send a message to library staff if access to this online resource is unavailable Availability: No items available. Place recall Add to cart (remove)
		The SAGE handbook of conflict resolution [electronic resource] / edited by Jacob Bercovitch, Victor Kremenyuk, and I. William Zartman. by Bercovitch, Jacob Kremeniuk, Viktor Aleksandrovich Zartman, I. William Sage Publications, inc Sage eReference (Online service) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Los Angeles ; London : SAGE, 2009 Other title: Conflict resolution. Online access: Read this electronic book via the web Send a message to library staff if access to this online resource is unavailable Availability: No items available. Place recall Add to cart (remove)
		SAGE Handbook of Conflict Communication [electronic resource] : integrating theory, research, and practice / editors John G. Oetzel, Stella Ting-Toomey. by Oetzel, John G Ting-Toomey, Stella Sage Publications, inc Sage eReference (Online service) Material type: Text; Format: print ; Literary form: Not fiction Publication details: Los Angeles : Sage, c2006 Other title: Conflict Communication. Online access: Read this electronic book via the web Send a message to library staff if access to this online resource is unavailable Availability: No items available. Place recall Add to cart (remove)
		Working with gangs and young people [electronic resource] : a toolkit for resolving group conflict / Jessie Feinstein and Nia Imani Kuumba. by Feinstein, Jessie Kuumba, Nia Imani, 1965- ebrary, Inc Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Jessica Kingsley, 2006 Online access: Read this electronic book via Ebook Central (formerly Ebrary Academic Complete) Send a message to library staff if access to this online resource is unavailable. Availability: No items available. Place recall Add to cart (remove)
		Toxic people : decontaminate difficult people at work without using weapons or duct tape / Marsha Petrie Sue. by Sue, Marsha Petrie Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2007 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.3145. Place hold Place recall Add to cart (remove)
		Mediation skills and strategies : a practical guide / Tony Whatling ; foreword by Mohamed M. Keshavjee. by Whatling, Tony, 1939- MyiLibrary Material type: Text; Format: print available online ; Literary form: Not fiction Publication details: London : Jessica Kingsley, 2012 Online access: Connect to Ebook Central resource Send a message to library staff if access to this online resource is unavailable Availability: No items available. Place recall Add to cart (remove)
		Facilitating / Mike Robson with Ciarán Beary. by Robson, Mike Beary, Ciarán Material type: Text; Format: print ; Literary form: Not fiction Publication details: Aldershot, England ; Brookfield, Vt., USA : Gower, ©1995 Availability: Items available for loan: Wexford Campus Library (1)Call number: 658.45. Place hold Place recall Add to cart (remove)

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