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| 001 | 43567422 | ||
| 005 | 20201215151734.0 | ||
| 008 | 000229s2000 nyua 001 0 eng | ||
| 010 | _a00028213 | ||
| 020 | _a0471382582 (pbk. : alk. paper) | ||
| 020 |
_a9780471382584: _c£19.50 |
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| 040 |
_aDLC _cDLC _dUKM |
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_aTIZA _b31137 |
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_aUTM _2thema |
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_aUY _2thema |
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_aKJS _2thema |
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| 082 | _a658.812 | ||
| 100 | 1 |
_aSterne, Jim, _d1955- _926073 |
|
| 245 | 1 | 0 |
_aCustomer service on the Internet : _bbuilding relationships, increasing loyalty, and staying competitive / _cJim Sterne. |
| 250 | _a2nd ed. | ||
| 260 |
_aNew York : _bJohn Wiley, _c2000. |
||
| 300 |
_axvi, 351 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 590 | _a21.25 | ||
| 650 | 0 |
_aCustomer services _xCommunication systems _949033 |
|
| 650 | 0 |
_aInternet marketing. _99626 |
|
| 650 | 0 |
_aWorld Wide Web. _99606 |
|
| 650 | 0 |
_aInternet. _99387 |
|
| 650 | 0 |
_aCustomer services _xData processing _953356 |
|
| 650 | 0 |
_aInternet (Computer network) _932959 |
|
| 650 | 7 |
_aBusiness and Management. _2ukslc _931536 |
|
| 650 | 7 |
_aElectronic mail (email): professional _2thema _953357 |
|
| 650 | 7 |
_aCustomer services _2thema _92749 |
|
| 650 | 7 |
_aComputer science _2thema _953358 |
|
| 650 | 7 |
_aSales & marketing _2thema _953359 |
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