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| 001 | BDZ0002425870 | ||
| 003 | StDuBDS | ||
| 005 | 20201215151749.0 | ||
| 008 | 000901s1999 nyua f 001 0 eng d | ||
| 020 |
_a9781578200467: _c£11.99 |
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| 020 |
_a1578200466 (pbk.) : _c$15.95 |
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_aUT _2thema |
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| 082 | _a658.812 | ||
| 100 | 1 |
_aCoscia, Stephen. _928374 |
|
| 245 | 1 | 0 |
_aCustomer service over the phone / _cby Stephen Coscia. |
| 246 | 3 | 0 | _aTechniques and technology for handling customers over the phone. |
| 250 | _a5th ed. | ||
| 260 |
_aNew York : _bTelecom ; _aLondon : _bMcGraw-Hill [distributor], _c1999. |
||
| 300 |
_a142p. : _bill. ; _c23 cm. |
||
| 500 | _a"Fifth ed., September 1999"--T.p. verso. | ||
| 504 | _aIncludes bibliographical references and index | ||
| 590 | _a11.69 | ||
| 650 | 0 |
_aConflict management. _92541 |
|
| 650 | 0 |
_aCustomer services. _92749 |
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| 650 | 0 |
_aTelemarketing. _98820 |
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| 650 | 7 |
_aBusiness and Management. _2ukslc _931536 |
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| 650 | 7 |
_aCustomer services _2thema _92749 |
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| 650 | 7 |
_aCommunications engineering / telecommunications _2thema _932815 |
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| 650 | 7 |
_aComputer networking & communications _2thema _931392 |
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