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| 005 | 20201215151936.0 | ||
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| 010 | _a89045033 | ||
| 020 | _a0060920092 (pbk.) | ||
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_aTVT _cTVT _dSYB |
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| 049 |
_aTIZA _b24404 |
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| 082 | _a658.812 | ||
| 100 | 1 |
_aDavidow, William H. _920466 |
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| 245 | 1 | 0 |
_aTotal customer service : _bthe ultimate weapon / _cWilliam H. Davidow and Bro Uttal. |
| 250 | _aHarperPerennial ed. | ||
| 260 |
_aNew York : _bHarperPerennial, _c1990, c1989. |
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| 300 |
_axxii, 227 p. ; _c21 cm. |
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| 504 | _aIncludes bibliographical references. | ||
| 590 | _a7.99 | ||
| 650 | 0 |
_aCustomer services. _92749 |
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| 650 | 0 |
_aPublic relations. _955339 |
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| 700 | 1 |
_aUttal, Bro. _923098 |
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