| 000 | 01239nam a22004217 4500 | ||
|---|---|---|---|
| 001 | BDZ0000192052 | ||
| 003 | StDuBDS | ||
| 005 | 20201215152118.0 | ||
| 008 | 931220r19931992enkak || 001 ||eng d | ||
| 020 |
_a9780273034476 : _cNo price |
||
| 020 | _a0273034472 | ||
| 040 |
_aUk _cUk _dStDuBDSZ |
||
| 049 |
_aTIZA _b24694 |
||
| 072 | 7 |
_aKJSP _2thema |
|
| 072 | 7 |
_aKJC _2thema |
|
| 072 | 7 |
_aKJSU _2thema |
|
| 072 | 7 |
_a1D _2thema |
|
| 082 | _a658.812 | ||
| 100 | 1 |
_aHorovitz, Jacques, _d1947- _915017 |
|
| 245 | 1 | 0 |
_aTotal customer satisfaction / _cJacques Horovitz, Michele Jurgens-Panak. |
| 260 |
_aLondon : _bFinancial Times, _c1993. |
||
| 300 | _axviii,456p. | ||
| 500 | _aIncludes index. | ||
| 590 | _a38.00 | ||
| 650 | 0 |
_aCustomer services _xManagement _942779 |
|
| 650 | 7 |
_aPublic relations _2thema _957291 |
|
| 650 | 7 |
_aBusiness strategy _2thema _957292 |
|
| 650 | 7 |
_aCustomer services _2thema _92749 |
|
| 650 | 7 |
_aEurope _2thema _957293 |
|
| 653 |
_aCompanies _aCustomer services _aManagement aspects |
||
| 700 | 1 |
_aJurgens-Panak, Michele. _957294 |
|
| 710 | 2 |
_aFinancial Times Ltd. _944142 |
|
| 902 | _a170301 | ||
| 903 | _aMARS | ||
| 907 |
_a.b10137907 _bcgen _c- |
||
| 942 | _n0 | ||
| 998 |
_b1 _c010829 _dm _ea _f- _g0 |
||
| 999 |
_c13592 _d13592 |
||