| 000 | 01688cam a22004814a 4500 | ||
|---|---|---|---|
| 001 | BDZ0002914665 | ||
| 003 | StDuBDS | ||
| 005 | 20201215154100.0 | ||
| 008 | 010402s2002 njua b 001 0 eng d | ||
| 010 | _a2001035072 | ||
| 020 | _a9780130404671 | ||
| 020 | _a0130404675 | ||
| 035 | _a(DLC)2001035072 | ||
| 040 |
_aDLC _cDLC _dDLC _dStDuBDSZ |
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| 050 | 0 | _b.L68 2002 | |
| 072 | 7 |
_aKJS _2thema |
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_aKJM _2thema |
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| 072 | 7 |
_aKJSU _2thema |
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| 082 | _a658.8 | ||
| 100 | 1 |
_aLovelock, Christopher H. _981037 |
|
| 245 | 1 | 0 |
_aPrinciples of service marketing and management / _cChristopher Lovelock, Lauren Wright. |
| 250 | _a2nd ed. | ||
| 260 |
_aUpper Saddle River, N.J. : _bPrentice Hall, _cc2002. |
||
| 300 |
_axix, 436 p. : _bill. (some col.) ; _c26 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 590 | _a40.00 | ||
| 650 | 0 |
_aService industries _zUnited States _xMarketing _981038 |
|
| 650 | 0 |
_aService industries _zUnited States _xManagement _981039 |
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| 650 | 7 |
_aSales & marketing _2thema _981040 |
|
| 650 | 7 |
_aManagement & management techniques _2thema _981041 |
|
| 650 | 7 |
_aCustomer services _2thema _92749 |
|
| 700 | 1 |
_aWright, Lauren. _927104 |
|
| 856 | 4 | 1 |
_uhttp://cwx.prenhall.com/bookbind/pubbooks/bp_lovelock_posmm_2/ _yLink to the COMPANION WEBSITE for this publication |
| 856 | 4 | 1 |
_ySend a message to library staff if access to this online resource is unavailable _umailto:libdesk@itcarlow.ie?subject=Resource%20unavailable |
| 902 | _a161108 | ||
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