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| 001 | BDZ0005167266 | ||
| 003 | StDuBDS | ||
| 005 | 20201215155240.0 | ||
| 008 | 030127s2002 ie || 000 ||eng d | ||
| 020 |
_a9780717132478: _cNo price |
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| 020 | _a0717132471 | ||
| 024 | _a9780717132478 | ||
| 035 | _a(OCoLC)49739580 | ||
| 040 |
_aIeDuTC _dUk _dStDuBDSZ |
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| 043 | _ae-ie--- | ||
| 072 | 7 |
_aKJSU _2thema |
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| 082 | _a658.812 | ||
| 100 | 1 |
_aTwomey, Suzanne. _994400 |
|
| 245 | 1 | 0 |
_aCustomer service for Irish students / _cSuzanne Twomey. |
| 260 |
_aDublin : _bGill & Macmillan, _c2002. |
||
| 300 |
_a[7], 240 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references. | ||
| 505 | 0 | 0 | _aThe customer is your business -- Communications -- On the telephone -- Teamwork -- Quality service -- Market research -- Case study - Ford -- Dealing with difference -- Consumer legislation -- Preparing a customer care programme. |
| 590 | _a25.99 | ||
| 650 | 0 |
_aCustomer relations _xStudy and teaching (Higher) _zIreland _994401 |
|
| 650 | 0 |
_aCustomer services _xStudy and teaching (Higher) _zIreland _994402 |
|
| 650 | 7 |
_aCustomer services _2thema _92749 |
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| 902 | _a161223 | ||
| 907 |
_a.b10297777 _bmulti _c- |
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_b0 _c070115 _dm _ea _f- _g0 |
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_c28052 _d28052 |
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