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| 001 | BDZ0001523439 | ||
| 003 | StDuBDS | ||
| 005 | 20190531155636.0 | ||
| 008 | 980727s1999 nyua f 000|0|eng d | ||
| 010 | _a98067041 | ||
| 020 |
_a9780070779747: _c£18.99 |
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| 020 | _a0070779740 | ||
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_a(OCoLC)40194509 _z(OCoLC)60142682 |
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| 040 |
_aStDuBDS _beng _cStDuBDS _dStDuBDSZ |
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| 042 | _alccopycat | ||
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_aBUS _2ukslc |
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_aKJ _2thema |
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_aJNRV _2thema |
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_aKJMV2 _2thema |
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| 082 | _a658.812 | ||
| 100 | 1 | _aCarlaw, Peggy. | |
| 245 | 1 | 4 |
_aThe big book of customer service training games : _bquick, fun activities for customer service reps, salespeople and anyone else who deals with customers / _cPeggy Carlaw, Vasudha Kathleen Deming. |
| 246 | 3 | 0 | _aCustomer service training games |
| 260 |
_aNew York ; _aLondon : _bMcGraw-Hill, _cc1999. |
||
| 300 |
_axiv, 209p. : _bill. ; _c24 cm. |
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| 590 | _a15.00 | ||
| 650 | 0 |
_aCustomer services _xManagement |
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| 650 | 0 |
_aEmployees _xTraining of _93324 |
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| 650 | 0 |
_aCustomer services _xManagement _xHandbooks, manuals, etc |
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| 650 | 0 |
_aCustomer services _xEmployees _xTraining of |
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| 650 | 7 |
_aBusiness and Management. _2ukslc |
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| 650 | 7 |
_aBusiness & Management _2thema |
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| 650 | 7 |
_aIndustrial or vocational training _2thema |
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| 650 | 7 |
_aPersonnel & human resources management _2thema |
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| 700 | 1 | _aDeming, Vasudha Kathleen. | |
| 902 | _a140901 | ||
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